Posts Tagged ‘User Support’

University Technology Help Center

Tuesday, December 14th, 2010

Since my start at Lesley University, the University Technology Helpdesk has undergone various changes in the overall look and feel of the knowledgebase, and the systems that they were built-upon.

Here is a rough Version History of our Knowledge-Base CMS and my implementations/modifications geared towards redesigning the interface and user experience.

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Signage & Documentation

Thursday, September 2nd, 2010

I applied a somewhat different approach to the traditional help documentation by creating these high-resolution prints using CSx.  I try to keep a consistent look and feel while providing all pertinent usage information on a single poster.
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UT Rebranding

Tuesday, September 8th, 2009
Warning:   Protect the integrity of the offices and the positions that are represented by this post, the content was respectfully removed.

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